Massage Guidelines

1. Sessions are intended to begin and end at the scheduled times. Sessions that begin after the start time due to a client’s late arrival will still end at the scheduled time, so further appointments are not effected and will be charged at the full rate. 

2. If a client has any Covid 19 symptoms, a cold, flu, sore throat, stomach virus, skin rash, or any other contagious condition, please reschedule your appointment and do not attend while unwell.

3. Clients must provide a health history and related health update, as deemed necessary. 

4. Draping will be used during the session – only the area being worked on will be uncovered. 

5. Clients under the age of 16 must be accompanied by a parent or legal guardian during the entire session. Informed written consent must be provided by a parent or legal guardian for any client under the age of 16. 

6. Clients are expected to be clean, having showered the same day as the massage. 

7. Clients are asked not to eat a heavy meal less than two hours prior to a massage for their own comfort.

8. Termination - Sexual harassment is not tolerated. Sexual harassment is defined as any behaviour that is intended to or has the effect of offending. Massage services will be terminated immediately if a client makes any sexual advances or requests, including inappropriate conversation and touch. If any behaviour makes me feel uncomfortable and I feel unable to continue the session, I will end the session immediately. Massage therapy is therapeutic in nature and any interactions and communications must remain professional. If the massage is terminated for the above-mentioned reasons, payment in full is still required. 

9. A session will not be conducted if the client is intoxicated, using drugs, or threatening my safety or their own in any way.

10. Cancellation - If you need to cancel your massage please let me know within 24 hours of your appointment time. If less than 48 hours notice is given, you will be charged 50% of your massage fee. Clients who do not attend their appointment will be charged the full amount. Exceptional circumstances will be assessed on an individual basis.

 

Therapist code of conduct

1. Clients are provided with a competent and professional session which is customised and focuses on the individual needs of each client. 

2. Clients are draped with a sheet and/or towels at all times during the session. Only the parts of the body being worked on are exposed at any time. The genital area is never exposed or touched. 

3. Clients are treated with respect and dignity. 

4. Personal and professional boundaries are respected at all times. 

5. All clients are treated equally regardless of their age, gender, race, national origin, sexual orientation, religion, socio-economic status, body type, political affiliation or state of health.

6. Privacy and confidentiality are maintained at all times. 

7. Through continuing personal development (CPD) massage techniques are continually reviewed.

8. Only services for which I am able and qualified to perform, both physically and emotionally, will be given. 

9. Appointments are confirmed the day prior to the scheduled appointment.

10. I will refer clients to an appropriate specialist when the treatment is not within the scope of bodywork.

11. Accurate records are maintained, and client notes are reviewed before each session. 

12. Equipment and supplies are kept clean and safe. I provide a smoke-free and pet-free environment.

 

Privacy Policy

1. Consent: by filling in any of the forms on this website, you are giving your consent for Rose & Bird Massage Therapy to hold your personal information. The information which you supply on the forms will be held together with your clinical records. I use your information to give you the best possible service, for insurance purposes and to be compliant with the legal requirements of my governing body(s).

2. Email marketing: with your permission, I may from time to time send you emails about my practice, special offers, handy tips and other updates. You will need to positively opt in either online or on your initial consultation form to receive these updates. You can unsubscribe at any time, by emailing me at roseandbirdholistic@gmail.com or writing to me at my postal address.

3. Links: when you click on a link it may direct you away from my site. I am not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

4. Storing your information: your information is stored both on an encrypted computer, in a locked cabinet and, where applicable, on the secure control panel for this website. I do not store personal data on any portable devices such as a memory stick. All digital documents that contain personal data are password protected. Personal data is stored via cookies on this website, which you will be asked to consent to when you first visit the site. Cookies are used in the functioning of the site and to process third party services.

5. Retaining your information: You have the right to ask me to destroy your records at any time if you wish to terminate our working relationship. Otherwise, adults’ records are retained for eight years following our last date of contact. Children’s records are retained until their 25th or 26th birthday, depending on the exact age of the child when their treatment ended.

6. Accessing your information: Your records are accessed by myself, for clinical purposes. You have the right to request a copy of your records at any time. 

7. Sharing your information: I will never share your information without your permission – it will be kept strictly confidential unless there are legal grounds for me to disclose something which you have told me to a third party. I shall always inform you if I feel that disclosure is necessary and seek your permission and co-operation first.

8. Complaints: if, for any reason, you are unhappy with how I am handling your data, please raise your concerns with me first, so that we can seek a resolution. If you are still not satisfied, then you have the right to complain to the Information Commissioner’s Office (ICO).

9. Third-party service providers for online payments: payment gateways and other payment transaction processors, have their own privacy policies in respect to the information I am required to provide to them for your purchase-related transactions.

10. For these providers, it is recommended that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

11. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

12. Once you are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or this website’s Terms of Service.

13. I take confidentiality seriously and will not sell your data, or pass it on to anyone unless there is a legal reason.

14. I may amend this privacy policy from time to time when required by legislation to do so. You should check back periodically to check for any changes. This privacy policy was last updated on 1st January 2024.